ChatVia Shipping & Delivery Policy

1. No physical shipping

ChatVia is an online messaging service. When you buy a paid plan, nothing physical is shipped to you, and there are no shipping or delivery charges.

2. How and when your plan is delivered

• Your plan is delivered online, to the ChatVia account you are signed in with when you pay.
• It activates as soon as our payment partner, Cashfree Payments, confirms your payment. This usually takes a few seconds.
• For auto-renew, your plan activates once you approve the UPI AutoPay or card mandate.
• The extra storage is then available on every device where you use that account: web, desktop and mobile.
• We confirm the payment in the app, and it appears in Settings → Storage → Billing history.

3. Service availability

ChatVia is available online through our website and apps. Using it needs an internet connection; we do not charge for, and are not responsible for, your own internet or data costs.

4. If your plan does not activate

If your payment went through but your plan has not activated within 15 minutes, first refresh the app. If it is still not active, email support@chatvia.in with the payment date, amount and the email address on your ChatVia account. We will activate the plan, or, if it cannot be activated, refund the payment in full under our Cancellation & Refund Policy.

5. Contact us

Questions about delivery of a paid plan? Email support@chatvia.in.

Immersive Mobile Designs Private Limited, 203, Shree Kashi Parekh Complex, Near Swastik Cross Roads, Navarangpura, Ahmedabad - 380009, Gujarat, India.