ChatVia Cancellation & Refund Policy

1. Summary

This policy explains what happens when you cancel a paid ChatVia plan, and when a payment can and cannot be returned. It applies to every paid plan bought on the ChatVia website or apps.

• You can cancel at any time from Settings → Storage → Subscription in the app.
• Cancelling stops all future charges. It does not refund charges already made.
• Payments already made are non-refundable, including for partly used billing periods.
• You keep your paid plan until the end of the period you have already paid for.

ChatVia is operated by Immersive Mobile Designs Private Limited, a private limited company incorporated in India. By buying a paid plan you confirm that you have read and accepted this policy, our Terms of Service and our Privacy Policy.

2. Try before you pay

ChatVia has a Free plan with 100 MB of storage. It needs no payment method and has no trial clock: it stays free for as long as you use it.

Because a paid plan is non-refundable once charged, please use the Free plan to make sure ChatVia suits you before you upgrade. If you are unsure whether a paid plan covers what you need, email support@chatvia.in before you pay and we will give you an honest answer.

3. Plans, prices and billing

Paid plans add storage and are billed monthly in Indian Rupees. At the time of writing (October 2026) they are:

• Starter: ₹10 per month, 1 GB of storage
• Plus: ₹50 per month, 5 GB of storage
• Pro: ₹200 per month, 20 GB of storage

The price shown in the app at checkout is the price you pay. Payments are collected by our payment partner, Cashfree Payments, and you can choose to:

• Pay once: you are charged for one billing period and the plan does not renew.
• Auto-renew: you approve a UPI AutoPay or card mandate and are charged automatically each period until you cancel. The first charge is taken when you approve the mandate.
• Upgrade mid-period: you are charged the price of the new plan less a credit for the unused part of your current plan, shown to you before you pay.

4. Cancelling a plan

To cancel, turn off Auto-renew in Settings → Storage → Subscription in the ChatVia app. You can also ask us to cancel by emailing support@chatvia.in from the address registered to your account. A pay-once plan needs no cancelling: it simply does not renew.

• Cancelling stops your plan from renewing. No further payments are taken.
• Your plan stays active until the end of the period you have already paid for.
• At the end of that period your account moves to the Free plan.
• There is no cancellation fee.

Cancelling never deletes your account or your chats. If you are using more than the Free plan’s 100 MB when your paid period ends, your account becomes read-only for new uploads, and you have 30 days to renew or free up space. After that, files above the Free allowance may be permanently removed, so download anything you need to keep before then.

5. Refunds

All fees paid for ChatVia plans are non-refundable. We do not give refunds, credits or pro-rated returns for:

• Partly used billing periods, including where you cancel shortly after a renewal
• Periods in which you did not use ChatVia, or used it less than expected
• A change of mind after purchase
• Moving from a higher plan to a lower one before the period ends
• Accounts suspended or terminated for breaching our Terms of Service

Why: a paid plan is delivered in full the moment you pay, and the storage it adds is reserved for you for the whole billing period whether or not you use it. The Free plan exists so that paying is never the first thing you try.

Your statutory rights: nothing in this policy limits any refund right you have under applicable law, including the Consumer Protection Act, 2019. Where the law requires a refund, we will give one.

6. When we will return a payment

Despite section 5, we will return a payment in these cases:

• Duplicate or incorrect charges: if you were charged twice for the same period, or an amount different from the price shown at checkout, we refund the difference in full.
• Charges after cancellation: if a payment is taken after you cancelled and the cancellation was not applied, we refund that payment in full.
• Unauthorised payments: if a payment was made from your card, UPI or bank account without your permission, tell us straight away and we will investigate and refund it where confirmed.
• Extended outage: if ChatVia is unavailable for a long period within a paid billing period because of a fault on our side, we may, at our discretion, give a service credit or partial refund.

To claim, email support@chatvia.in from your registered address within 30 days of the charge, with the payment date, the amount and the reason. We aim to reply within 72 business hours.

7. How refunds are processed

• An approved refund goes back to the original payment method. We cannot send it to a different card, account or person.
• It is processed through Cashfree Payments, in Indian Rupees.
• We start the refund within 7 business days of approving it.
• Your bank or card issuer then usually takes 5 to 10 business days to show it. That part is outside our control.

8. Renewals, price changes and failed payments

Auto-renew plans renew at the end of each billing period at the then-current price until you cancel. By turning on auto-renew you authorise us to charge your approved mandate on each renewal date.

If we change the price of a plan, we will tell you by email before the new price applies to your subscription. If you do not accept it, cancel before your next renewal date. Continuing after that date means you accept the new price.

If a renewal payment fails or has not arrived when your period ends, you keep your plan for up to 3 more days while the payment is retried. If it is still unpaid after that, your account moves to the Free plan. No refund arises from a failed payment, because no payment was taken.

9. Suspension and termination

If we suspend or terminate an account for breaching our Terms of Service, fees already paid are not refunded, except where the law requires otherwise.

If we shut down ChatVia, or permanently withdraw a paid plan, while you have an active paid plan, we will refund the unused part of your current billing period on a pro-rated basis.

10. Contact us

For any question about cancellations, refunds or a specific charge, email support@chatvia.in. Please write from the email address registered to your ChatVia account and include the payment date and amount.

Immersive Mobile Designs Private Limited, 203, Shree Kashi Parekh Complex, Near Swastik Cross Roads, Navarangpura, Ahmedabad - 380009, Gujarat, India.

This policy is governed by the laws of India, and the courts at Ahmedabad, Gujarat have jurisdiction over any dispute arising from it.